1. Digital Communities Limited – Terms of Use 

Welcome to the Groop website www.groop.com (“website“) operated by Digital Communities Limited. The following terms of use (“Terms of Use”) govern your use of the website. 

If you are under the age of 13, you should not use the website or attempt to register an account without the consent of your parents or guardians and if you are between the ages of 13 and 17 (inclusive), we recommend that you ask your parents or guardians for permission before attempting to register an account.  

By accessing, viewing, or using the content, material, products, or services available on or through the website, you acknowledge that you have read and agree to comply with these Terms of Use. You further acknowledge that you have all the necessary rights, power and authority to enter into these Terms of Use and perform the obligations in them. You agree that your use of the website or any content or material made available on or through the website signifies that you fully accept and agree to these Terms of Use. 

If you do not agree to these Terms of Use, you must not use our website. 

  1. Information About Us  

We operate the website. We are Digital Communities Limited, a company registered in England and Wales under company number 14748444 and with our registered office at 1 New Walk, Totnes, Devon, TQ9 5HA which is also our main trading address. Our VAT number is GB441688672. We are a limited company.  

To contact us, please email [info@groop.com]. 

  1. Changes to Our website  

We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it. 

  1. Registration 

In order to access certain content, material and products or services on the website, you may be asked to register and create an account. As part of the registration process, you may be asked to click to agree to these Terms of Use, and may then be asked to select or submit a user name and password.  You may also be required to provide us with certain information about yourself including some types of personally identifiable information, including your legal name, phone number, address, email address, gender, and age. If you are providing details on behalf of a child, you should ensure that contact details are in line with child protection guidelines laid down by their governing body or supporting organisation (if any) and in most cases this means that only parent or guardian contact details should be used to convey information to the child.  

You are responsible for ensuring that your password and account login are kept secret, safe, and secure at all times. Digital Communities Limited will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way. 

We have the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. 

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy.  If you have any questions about how we use your personal data please contact info@groop.com. Click here to read our Privacy Policy. 

  1. General Restrictions on Use 

You agree to use the website only for purposes that are permitted by these Terms of Use and for lawful purposes.  You will not (and will not attempt to): 

  1. access the website by any means other than through the interface that is provided by Digital Communities Limited; 
  1. access the website for the purpose of harming or attempting to harm minors in any way. 
  1. gain unauthorised access to Groop’s software computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the website, Digital Communities Limited’s networks and computer systems; 
  1. access the website through any automated means or with any automated features or devices (including use of scripts or web crawlers); 
  1. reproduce, duplicate, copy, sell, trade, or resell any aspect of the website for any purpose; and 
  1. reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Digital Communities Limited in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names or logos. 
  1. Content  

Certain features of the website may allow you to contribute feedback and other information to the website for access, use, viewing, and commentary by other users of the website (collectively, “User Generated Content”).  

By posting User Generated Content or any other content, you promise that you have the full legal right to provide the User Generated Content and other content, and that use of the User Generated Content and other content by Digital Communities Limited on the website, and all other persons and entities, will not: (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) breach any law or agreement; or (c) constitute disclosure of any confidential information owned by any third party.  

By submitting User Generated Content or other content to Digital Communities Limited, you grant Digital Communities Limited a worldwide, on-going, transferable, licence to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense the User Generated Content and other content, all without any payment to you. To be clear, Digital Communities Limited shall also be under no obligation: (a) to maintain any User Generated Content in confidence; (b) to pay you in any way for your User Generated Content; or (c) to respond to any User Generated Content. 

  1. Intellectual Property Rights  

Digital Communities Limited owns or licenses all information and materials, including logos, designs, titles, phrases, product names, images, illustrations, icons, photographs, and the copyright, trademarks, service marks, trade dress, and other intellectual property rights associated with them, in or made available through the website (“Website Content”), as well as the selection, coordination, arrangement, and organisation and enhancement of the Website Content. All Website Content is protected by intellectual property laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Website Content.  

As between you and Digital Communities Limited, all names, trademarks, symbols, slogans, or logos appearing on the website are proprietary to Digital Communities Limited or its affiliates, licensors, or suppliers. Use or misuse of these is expressly prohibited and may breach Digital Communities Limited’s intellectual property rights. Under no circumstances will you have any rights of any kind in or to the Website Content, other than the right to use the Website Content in accordance with these Terms of Use. 

You may not publish or use any extract from this website without Digital Communities Limited’s consent. Any request for the use of information or documentation from our website for the purpose of similar charitable and/ or social objectives will be looked at favourably. 

  1. Errors, Inaccuracies, and Omissions 

Occasionally there may be information on the website that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies or omissions on the website at any time without prior notice.  

  1. Viruses  

We do not guarantee that our website will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software. 

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.  

  1. Limitation of Liability 

Nothing in these Terms of Use excludes or limits Digital Communities Limited’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.  

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, our website; (b) use of or reliance on any content displayed on our website; or (c) any changes made to our website. 

If you are a business user, please note that in particular, we will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.   

If you are a consumer (‘end user’, group/club member, parent/carer, member of staff/volunteer etc), you can only use the website for its intended purposes.  You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and/ or services by use to you, which will be set out in our Terms and Conditions. 

  1. Links To Other Websites 

The website may contain links or references to other websites outside of our control. Links to other websites may use our website logo or style as a result of a co-branding agreement. These websites may set cookies on your browser and may collect personally identifiable information about you and make use of that data in ways that this website would not. Please be aware that Digital Communities Limited has no control over these websites and that these Terms of Use do not apply to any third party websites. Digital Communities Limited encourages you to read the privacy policies and terms of use linked or referenced in the websites you enter. 

  1. Complaint Procedures 

If you believe that any content on this website infringes your intellectual property or other rights, please notify Digital Communities Limited by email at info@groop.com with a comprehensive detailed message setting out the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; and (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content that is objectionable. 

  1. Governing Law and Jurisdiction  

If you are a consumer, these Terms of Use, their subject matter and its formation, are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

If you are a business, these Terms of Use, their subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

  1. Transaction Fees 

Our payments system allows You to collect money online.  

Each transaction carries a transaction fee to us and also to the payment provider, Stripe. Our transaction fee is 1%. This transaction fee is inclusive of VAT.  

Current payment provider transaction fees are available via their website.   At the time of writing, provider fees for UK clubs are: 

  1. Stripe: 1.4% + 20p 
  1. Due to the payment providers offering a financial service only, there is no VAT to pay on their transaction fee. 

Groops outside of the UK should see provider websites for pricing specific to their location: Stripe (Credit & debit cards).  

This policy has been updated on 27th June 2023.