Book your place at Groop’s Annual Conference at Baden Powell House in London, on 21st November 2019. Find out more.

  • Why have we changed our brand?

    As with many new software as a service (SAAS) companies, the landscape has changed a lot over the past few years and we have evolved thanks to feedback from you, our valued users.

    Firstly our old name no longer portrayed our current and future users.

    Our customer base has naturally grown and includes companies and services from a vast range of backgrounds not just sports, youth groups and clubs.

    We are about connecting people, be that in communities, clubs or activities, we want to Groop them together through our software.

  • Why can I not edit/view something?

    User accounts have specific permissions and it may be that your account does not have permission to access the requested area or tools. In this case please ask your Club Leader as they have the Administrative access to adjust user permissions.

  • I’ve forgotten my password

    We’ve all been there:

    • Simply click the Forgot password option at the login screen
    • Enter the address used to login
    • Follow the email link to reset you password
    • The email can sometimes take a few minutes (and please check your junk)
    • Enter a new password and then login as normal
  • Do you have any useful guides for GDPR or any template policies?

    To find our GDPR and/or associated Policies, click on:

    • Library tab
    • Club Policies
    • General Data Protection Regulation (GDPR) Policy
    • There are Policy templates in the Attachments
    • Download and personalise it to your clubs needs
    • Save your new Club Policy to in your Club Cloud
  • How do I add a Member?

    To add new Member, click on:

    • Member tab
    • Add Club Member
    • Enter Member email, if you don’t have a member email click ‘Member email
      not available’
    • Enter Member details (enter fields necessary to your club)
    • Check details are correct
    • Create
  • How do I delete a Member?

    To delete a Member, click on:

    • Member tab
    • Hover over the Club Member you need to delete
    • Click the X on the top right of the Club Member
    • Click Okay
    • Your Member will disappear from the screen
  • How do I set up Member Groups?

    To set up a Member Group, click on:

    • Members tab
    • Member Groups
    • Add New Group
    • Enter Group Name
    • Create
    • From the Member Groups list click on the icon
    • Select the Members you would like to add to the group (their name will highlight when clicked on)
    • Once all the Members are selected, click the X at the top of the box

    Your Member Group will now display the number of Members in the Group. You can always return to the steps above to add or remove Members at any time.

  • How do I add Sessions?

    To add a new Session, click on:

    • Session tab
    • New Session
    • Enter Session details
    • Save changes

    Along the top of this page you will see an options bar where you can evaluate the Session, add Staff Members and register the Members attending the Session.

    Please see Outcomes and Trackers for more Session information.

  • How do I delete or edit a Session?

    To remove a Session, click on:

    • Session tab
    • Click session you want to remove from the list.
    • If you want to remove the session click the X on the right-hand side
    • Click Okay
    • The session will disappear
    • If you want to edit the session click the pen icon
    • The session will appear ready to edit
    • Save changes

    Along the top of this page you will see an options bar where you can evaluate the Session, add Staff Members and register the Members attending the Session.

    Please see Outcomes and Trackers for more Session information.

  • How do I repeat a Session?

    To repeat a Session, click on:

    • Sessions Tab
    • Calendar icon on the Session you want to repeat
    • Select the repetition frequency for the Session
    • Create Sequence
  • Can I write notes and evaluate on a Session?

    To write notes on a Session, click on:

    • Sessions tab
    • Edit Session (pencil icon)
    • Select Evaluation
    • Fill in the fields as needed
    • Save Changes
  • How do I register Members and Staff to a Session?

    To register Members to a Session, click on:

    • Sessions tab
    • Edit Session
    • Registration tab
    • Add/Remove Attendees
    • Select Members to register (their name will highlight when clicked on) or filter by Member Group and click Select All
    • Once all the Members are selected, click the X at the top of the box
    • Repeat the process for all staff members
    • Save Changes

    During or after the session you can record the actual attendance by ticking the Attended box. The actual attendance is then available on the session list view and within quick reports.

    Please note, if you add Members on or after Session date, they will automatically show a tick for Attended.

  • How do I add a member of Staff or Volunteer?

    To add new Staff, click on:

    • Staff tab
    • Add Staff
    • Enter Staff email
    • Enter Staff details (enter fields necessary to your club)
    • Check details are correct and click next
    • If your member of Staff does not need to login and access any information, then untick the Invite Staff to create a login? checkbox.
    • Edit the Invitation message as required
    • Tick the level of permission your Staff needs and click next
    • Check details and click Create
  • How do I delete a member of Staff or Volunteer?

    To delete Staff or Volunteer, click on:

    • Staff tab
    • Hover over the Staff member you need to delete
    • Click the X on the top right of the Staff profile
    • Click Okay
  • How do I set up Tags or Target achieved for Staff or Members?

    We use Tags and Target Achieved to record an individual Member’s or a staff’s outcomes

    To add a Tag to Staff, click on:

    • Staff tab
    • Staff Tags
    • Add New Tag
    • Select the Tag or Target Achieved tab
    • Enter Tag name and any description needed
    • Save
    • Go back to the Staff tab
    • Select Staff you want to add the Tag to
    • Edit Staff
    • Select your Tag/Target Achieved from the drop-down list
    • Save Changes

    To add a Tag to Member, click on:

    • Member tab
    • Member Tags
    • Select the Tag or Target Achieved tab
    • Add New Tag
    • Enter Tag name and any description needed
    • Save
    • Go back to the Member tab
    • Select Member you want to add the Tag to
    • Edit Member
    • Select your Tag/Target Achieved from the drop-down list
    • Save Changes
  • How do I add Trackers or Outcomes?

    To add a Session Tracker or Outcome, click on:

    • Sessions tab
    • Session Trackers & Outcomes (top right)
    • Select the Tracker or Outcome tab
    • Add New Tracker/Outcome button
    • Enter Tracker/Outcome name and add a description if necessary
    • Save

    To attach a Tracker or Outcome to your Session click on:

    • Sessions tab
    • Edit Session (pencil icon)
    • Select your Tracker/Outcome from the drop-down list
    • Save Changes
  • How do I login to Groop?

    You can access your Groops on my.groop.com. You can only access your Groop after being invited from a Groop administrator. A password of your choice can be set once you receive and invitation via email.

  • How do I pay my invoices?

    All your invoices can be found in the Payments Due section of each of your Groops. Find the invoice you wish to pay and choose view and pay by clicking the three dots on the right hand side. Enter your card details and postcode and click Pay Invoice.

  • How do I post on the message board?

    Click on your Groop icon in the top right corner to be taken to the message board front page. Create a new thread for everyone to see by typing a message in the “Write something” box at the top of the page. Here you can also attach images. You can also comment on previous posts by clicking on the post and typing in the box below.

    To like a comment click the “High Five” button.

  • Will I get notified of any new posts or invoices?

    Notifications appear at the top of the screen from the bell icon. When a notification appears, such as a new post or invoice, a number appears on the bell telling you how many notifications you have unread.

  • How much does it cost?

    An individual Groop licence is £20 per month.

    If you are an organisation running several Groops, please contact our Sales Team at sales@groop.com.

  • How can I pay?

    Groop is available as a monthly subscription, payable by Debit or Credit Card via our subscription form. Other payments methods are available.

    To find out more, please contact our Sales Team at sales@groop.com.

  • What is a Stripe account?

    This allows Groops to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems.

  • Why do I need a Stripe account?

    A Stripe account is required to transfer funds to your requested bank account when a user pays an invoice via the Groop platform.

  • How do I sign up?

    To sign up for Groop, please contact our Sales Team at sales@groop.com. Alternatively, complete one of our relevant contact forms.

  • How do invoice my members?

    • Login in to my.groop.com as an administrator.
    • Click the Invoices option from the sidebar. Click “Create new Invoice”.
    • Fill in the invoice fields with relevant information such as reference number and a message to the recipients.
    • Choose who the invoice is being sent to by changing the switch from red to green next to each member name.
    • At the bottom of the form you can choose to send the invoice now or save the invoice for you to send at a later date.
  • How do I post on the message board?

    Click on your Groop icon in the top right corner to be taken to the message board front page.

    Create a new thread for everyone to see by typing a message in the “Write something” box at the top of the page. Here you can also attach images.

    You can also comment on previous posts by clicking on the post and typing in the box below.

Can't find what you're looking for?